TERMS AND CONDITIONS
Unitell Mobile Application and VoIP Services
Effective Date: 5 February 2026
https://www.unitell.net
1. DEFINITIONS AND INTERPRETATION
1.1. In these Terms and Conditions ("Terms"), unless the context otherwise requires, the following expressions shall bear the meanings ascribed to them below: "Account": the registered user profile established by the User within the Unitell Application, which records call credit balances, transaction histories, and associated account credentials. "Application" or "App": the Unitell mobile software application, available for download through authorised app store platforms, through which the Service is accessed and delivered. "Call Credits": prepaid digital units of monetary value purchased by the User and stored within the Account, to be consumed on a per-minute basis when placing outbound international voice calls via the Service. "Data Controller": Jamal Yassin, the owner and operator of Unitell, responsible for determining the purposes and means of processing personal data in accordance with Regulation (EU) 2016/679 (the "GDPR"). "Operator": Jamal Yassin, the individual operating the Unitell service and Application from Sweden, acting as the contracting party under these Terms. "Service": the internet-based voice-over-IP (VoIP) international calling service provided through the Application, inclusive of all related functionalities such as account management, balance tracking, and call history. "User" or "You": any natural person who downloads, registers for, or uses the Unitell Application and the Service. 1.2. References to statutory provisions shall include any statutory modification, re-enactment, or replacement thereof, together with all subordinate legislation and regulatory instruments made from time to time under or in connection with the relevant statute. Where reference is made to EU legislation, such reference shall include any directly applicable EU regulation or directive as transposed into Swedish national law. 1.3. Headings and subheadings are for convenience of reference only. They shall not affect the construction or interpretation of any provision contained herein.
2. ACCEPTANCE OF TERMS AND FORMATION OF CONTRACT
2.1. By downloading, installing, creating an Account, or otherwise accessing the Unitell Application, the User acknowledges having read, understood, and agreed to be bound by these Terms in their entirety. A binding contract between the User and the Operator is formed at the moment the User completes account registration or first makes use of the Service, whichever occurs earlier. 2.2. Should the User not agree to any provision within these Terms, the User must refrain from accessing or using the Application and the Service. Continued use following the publication of any amendment to these Terms shall constitute the User's acceptance of such amended provisions, in accordance with Section 12 below. 2.3. These Terms are governed by, and shall be construed in accordance with, the laws of Sweden. In particular, these Terms are subject to the Swedish Contracts Act (Lag (1915:218) om avtal och andra rättshandlingar på förmögenhetsrättens område), the Swedish Act on Distance Contracts and Off-Premises Contracts (SFS 2005:59), the Swedish Electronic Commerce Act (SFS 2002:562), and the Swedish Electronic Communications Act (SFS 2022:482), as well as applicable provisions of EU law, including but not limited to Regulation (EU) 2016/679 (GDPR) and Directive (EU) 2019/770 on certain aspects concerning contracts for the supply of digital content and digital services. 2.4. The User represents and warrants that they are at least eighteen (18) years of age, or the age of legal majority in their jurisdiction of residence if higher, and possess the legal capacity to enter into a binding agreement. Where the User is under the applicable age of majority, use of the Application must occur only with the verifiable consent and supervision of a parent or legal guardian, who shall be deemed to have accepted these Terms on the minor's behalf.
3. DESCRIPTION OF THE SERVICE
3.1. Unitell provides a mobile VoIP application enabling Users to make outbound international voice calls to mobile and landline telephone numbers worldwide, utilising internet connectivity. The Service operates on a prepaid, pay-as-you-go model; no subscription or recurring billing arrangement is required. 3.2. Call rates are calculated on a per-minute basis and vary according to the destination country and network (mobile or landline) being called. Applicable rates are displayed transparently within the Application prior to the initiation of each call and remain visible during the call in progress. The Operator reserves the right to modify call rates at any time, provided that updated rates are published within the Application before taking effect and do not alter the pricing of calls already in progress at the time of the change. 3.3. Communication through the Application is secured using encrypted signalling (TLS) and encrypted media transmission (SRTP). While the Operator employs industry-standard encryption protocols, no absolute guarantee of interception-proof communication can be given, and Users are advised to take their own precautions where sensitive information is concerned. 3.4. The Service is designed solely for personal, non-commercial use. It does not constitute a replacement for traditional telephony services and, critically, does not support or provide access to emergency calling services (such as 112 within the EU, 911, or any local emergency number). Users must maintain an alternative means of reaching emergency services at all times. 3.5. At the date of these Terms, the Application is in a beta or pre-launch phase. Certain features may be limited, intermittently unavailable, or subject to modification as part of ongoing development. The Operator shall endeavour to notify Users of material changes or planned service interruptions in advance, but cannot guarantee uninterrupted access during the beta period.
4. ACCOUNT REGISTRATION AND SECURITY
4.1. In order to access the Service, the User must create an Account by providing accurate and complete registration information as requested within the Application. The User is solely responsible for maintaining the confidentiality of their Account credentials, including any password, and for all activity that occurs under their Account. 4.2. The User agrees to notify the Operator immediately upon becoming aware of any unauthorised access to, or use of, their Account. The Operator shall not be liable for any loss or damage arising from the User's failure to safeguard their Account credentials. 4.3. Accounts are personal to the registered User and may not be transferred, sold, or assigned to any third party. The Operator reserves the right to suspend or terminate any Account where there is reasonable suspicion of fraudulent activity, misuse, or violation of these Terms, with or without prior notice depending on the severity of the circumstances.
5. PURCHASE AND USE OF CALL CREDITS
5.1. Call Credits may be purchased through the Application using any payment method currently supported by the Operator's authorised payment processing partners. Credits are delivered instantly to the User's Account upon successful completion of the payment transaction. 5.2. All prices for Call Credits are displayed within the Application at the time of purchase and include applicable taxes unless otherwise expressly stated. The User bears responsibility for any additional charges imposed by their bank, card issuer, or payment provider in connection with the transaction. 5.3. Call Credits are deducted in real time during calls, based on the per-minute rate applicable to the destination dialled. Should the User's credit balance reach zero during an active call, the call shall be terminated automatically. Partial minutes may be billed as full minutes, or on a per-second basis, as indicated in the Application's billing information at the time of the call. 5.4. Call Credits do not constitute electronic money, a stored-value instrument, or any form of deposit. They represent a prepaid right to access the VoIP calling service and hold no cash value outside of the Application. Credits are non-transferable between Accounts unless the Operator introduces a specific feature permitting such transfer in the future. 5.5. The Operator reserves the right to impose an expiry period on unused Call Credits, subject to no less than ninety (90) calendar days' prior written notice to the User via the Application or the User's registered email address. Any such expiry policy shall be published within the Application and on the Operator's website before taking effect. Where mandatory consumer protection law prohibits or restricts credit expiration, such law shall prevail.
6. REFUND POLICY
6.1. Due to the nature of digital prepaid call credits, all purchases are, as a general rule, non-refundable once the credit has been delivered to the User's Account. The immediate digital delivery of credits means that performance of the service commences at the point of purchase. 6.2. Under Article 16(m) of Directive 2011/83/EU on consumer rights, as transposed into Swedish law by the Swedish Act on Distance Contracts and Off-Premises Contracts (Lag (2005:59) om distansavtal och avtal utanför affärslokaler), the right of withdrawal does not apply to the supply of digital content not supplied on a tangible medium where performance has begun with the consumer's prior express consent and acknowledgment that the right of withdrawal is thereby forfeited. By completing a Call Credit purchase, the User expressly consents to the immediate delivery and performance of the digital credits and acknowledges the consequent loss of the right of withdrawal. 6.3. Notwithstanding the foregoing, refunds may be considered in exceptional and limited circumstances, including: a. Technical failure: Where a verifiable fault attributable to the Operator's systems or infrastructure has prevented the User from consuming purchased credits or has resulted in the Service being wholly unavailable. b. Erroneous charges: Where an incorrect amount has been debited from the User's payment method as a result of a system error, processing malfunction, or duplicate transaction not initiated by the User. c. Non-delivery of credits: Where the User has been charged for Call Credits that were not credited to the Account and the non-delivery is confirmed by the Operator's transaction records. 6.4. To request a refund, the User must submit a written request to support@unitell.net within fourteen (14) calendar days of the transaction in question. The request must include the User's Account details, the transaction date, the amount at issue, and a description of the grounds for the refund claim. The Operator shall review each request on a case-by-case basis and will endeavour to respond within fourteen (14) business days. 6.5. Approved refunds shall be processed to the User's original payment method. Where this is not technically feasible, a credit to the User's Account within the Application may be offered as an alternative, subject to the User's agreement. Refunds will be made in the currency of the original transaction. 6.6. No refund shall be issued for Call Credits that have been partially or fully consumed, nor where the User's dissatisfaction relates to call quality issues attributable to the User's own internet connection, device, or third-party network conditions outside the Operator's reasonable control. 6.7. Nothing in these Terms shall affect the User's statutory rights under the Swedish Consumer Sales Act (SFS 2022:260), Directive (EU) 2019/770 on contracts for the supply of digital content and digital services, or any other mandatory consumer protection legislation that cannot be excluded or limited by contract.
7. PROHIBITED USES
7.1. The User shall not use the Application or the Service for any purpose that is unlawful, fraudulent, harmful, or in contravention of these Terms. Without limiting the generality of the foregoing, the following activities are strictly prohibited: a. Using the Service for unsolicited bulk communications, telemarketing, robocalling, or any form of automated dialling. b. Attempting to gain unauthorised access to the Operator's systems, servers, networks, or other Users' Accounts by any means. c. Interfering with or disrupting the integrity, security, or performance of the Application or any associated infrastructure. d. Reselling, sublicensing, or commercially redistributing Call Credits or access to the Service without the prior written consent of the Operator. e. Using the Service in any manner that violates the laws or regulations of Sweden, the European Union, or any jurisdiction from which the User accesses the Service. f. Transmitting content or engaging in conduct that infringes upon the intellectual property rights of any third party. 7.2. The Operator reserves the right to investigate suspected breaches and to take any remedial action it deems appropriate, including immediate suspension or termination of the User's Account, forfeiture of remaining Call Credits, and reporting of illegal activities to the relevant authorities.
8. INTELLECTUAL PROPERTY AND COPYRIGHT
8.1. All intellectual property rights subsisting in the Unitell Application, the associated website at https://www.unitell.net, and any content, software, graphics, logos, trademarks, service marks, trade names, and underlying technology (collectively, the "Operator's IP") are and shall remain the exclusive property of the Operator or its licensors. No provision in these Terms grants the User any right, title, or interest in the Operator's IP beyond a limited, revocable, non-exclusive, non-transferable licence to use the Application for its intended purpose as set out herein. 8.2. The User shall not reproduce, modify, distribute, reverse-engineer, decompile, disassemble, or create derivative works based upon any part of the Application, its source code, or accompanying documentation, except to the extent that such restriction is expressly prohibited by applicable mandatory law, including the Swedish Act on Copyright in Literary and Artistic Works (SFS 1960:729) or Directive 2009/24/EC on the legal protection of computer programs. 8.3. Where the User believes that any content available through or in connection with the Service infringes upon their copyright or other intellectual property rights, the User may submit a written notification to the Operator at support@unitell.net, including the following: (i) identification of the copyrighted work claimed to have been infringed; (ii) identification of the allegedly infringing material and its location; (iii) a statement of good-faith belief that the use is not authorised; and (iv) the claimant's contact details and a declaration, made under penalty of perjury where applicable, that the information is accurate. The Operator shall investigate valid notifications and take appropriate remedial action in accordance with applicable law.
9. LIMITATION OF LIABILITY AND DISCLAIMER OF WARRANTIES
9.1. The Application and the Service are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, the Operator disclaims all warranties, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. 9.2. The Operator does not warrant that the Service will be uninterrupted, error-free, or free from viruses or other harmful components. Call quality is inherently dependent upon factors beyond the Operator's control, including the User's internet connection speed, device capabilities, third-party network congestion, and destination-country telecommunications infrastructure. 9.3. To the maximum extent permitted under Swedish law and applicable EU law, the Operator's total aggregate liability for any and all claims arising out of or in connection with these Terms, the Application, or the Service shall not exceed the total amount of Call Credits purchased by the User during the twelve (12) months immediately preceding the event giving rise to the claim. 9.4. Under no circumstances shall the Operator be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of data, loss of profits, business interruption, or loss of goodwill, regardless of whether such damages were foreseeable or whether the Operator was advised of the possibility thereof. 9.5. Nothing in these Terms shall operate to exclude or limit the Operator's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under Swedish law, including mandatory provisions of the Swedish Product Liability Act (SFS 1992:18) and Directive (EU) 2019/770.
10. DISPUTE RESOLUTION AND GOVERNING LAW
10.1. These Terms shall be governed by and construed in accordance with the substantive laws of Sweden, without regard to its conflict-of-laws principles. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded. 10.2. The Operator and the User shall first attempt to resolve any dispute arising out of or in connection with these Terms through good-faith negotiations. Should negotiations fail to produce a satisfactory resolution within thirty (30) calendar days of written notice of the dispute, either party may pursue formal remedies as set out below. 10.3. Users who are consumers resident within Sweden may refer unresolved disputes to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, "ARN"), Box 174, 101 23 Stockholm, Sweden. ARN's website is accessible at https://www.arn.se. Decisions rendered by ARN are recommendations and are not legally binding, though the Operator confirms its willingness to participate in ARN proceedings. Further details on ARN's procedures and applicable filing fees (currently SEK 150 per complaint) may be found on ARN's website. 10.4. For informational purposes, Users should be aware that the European Online Dispute Resolution (ODR) Platform, previously established under Regulation (EU) No 524/2013, was permanently discontinued as of 20 July 2025 pursuant to Regulation (EU) 2024/3228 and is no longer operational. Users seeking out-of-court dispute resolution may instead consult the European Commission's consumer redress information page at https://consumer-redress.ec.europa.eu for a directory of recognised national alternative dispute resolution (ADR) bodies. 10.5. As a last resort, any dispute that cannot be resolved through the mechanisms described above shall be submitted to the exclusive jurisdiction of the Swedish courts. For Users who are consumers, mandatory provisions of the consumer's jurisdiction of habitual residence shall apply where such provisions afford a higher level of protection and cannot be derogated from by agreement, in accordance with Article 6(2) of Regulation (EC) No 593/2008 (Rome I).
11. TERMINATION AND SUSPENSION
11.1. The User may terminate their Account at any time by contacting support@unitell.net and requesting account closure. Upon receipt of the termination request, the Operator shall send a confirmation to the User's registered email address indicating the remaining Call Credit balance, if any. The User shall have a period of thirty (30) calendar days from the date of the termination confirmation to submit a refund request for any unused, unexpired Call Credits, subject to the conditions set forth in Section 6. Following the expiry of the thirty-day period, any remaining Call Credits in the User's Account shall be forfeited, unless applicable mandatory consumer protection law requires otherwise. 11.2. The Operator may terminate or suspend the User's Account, in whole or in part, at its sole discretion, where the User has materially breached these Terms, engaged in fraudulent or unlawful conduct, or where the Operator is required to do so by law, regulation, or order of a competent authority. Where circumstances permit, the Operator shall provide reasonable advance notice of termination and state the grounds therefor. 11.3. Provisions of these Terms that by their nature are intended to survive termination shall remain in full force and effect, including without limitation Sections 6, 8, 9, 10, and 13.
12. AMENDMENTS TO THESE TERMS
12.1. The Operator reserves the right to amend, supplement, or replace these Terms at any time. Material amendments shall be communicated to the User by means of a notification within the Application, publication on the website at https://www.unitell.net, or electronic communication to the User's registered email address, no less than thirty (30) calendar days prior to the effective date of the change. 12.2. Where a proposed amendment materially and adversely affects the User's rights, the User shall have the right to terminate their Account in accordance with Section 11.1 prior to the amendment taking effect. Continued use of the Service following the effective date of any amendment constitutes acceptance of the revised Terms.
13. GENERAL PROVISIONS
13.1. Severability: Should any provision of these Terms be held invalid, illegal, or unenforceable by a court or tribunal of competent jurisdiction, the remaining provisions shall continue in full force and effect, and the invalid provision shall be reformed to the minimum extent necessary to render it valid and enforceable while preserving the parties' original intent. 13.2. Waiver: No failure or delay by the Operator in exercising any right or remedy hereunder shall operate as a waiver thereof, nor shall a single or partial exercise preclude any further exercise of the same or any other right or remedy. 13.3. Assignment: The Operator may assign or transfer its rights and obligations under these Terms to a successor in interest, whether by merger, acquisition, reorganisation, or sale of all or substantially all of its assets. The User may not assign or transfer any of their rights or obligations without the prior written consent of the Operator. 13.4. Entire Agreement: These Terms, together with the Privacy Policy, Cookie Policy, and Refund Policy (each as published on https://www.unitell.net and incorporated herein by reference), constitute the entire agreement between the User and the Operator concerning the subject matter hereof and supersede all prior agreements, representations, and understandings, whether written or oral. 13.5. Force Majeure: The Operator shall not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure results from circumstances beyond its reasonable control, including but not limited to natural disasters, acts of war or terrorism, pandemics, governmental action, power failures, internet outages, third-party telecommunications failures, or supplier insolvency. 13.6. Language: These Terms are drafted in English. In the event that a translated version of these Terms is provided for the User's convenience and a conflict arises between the English version and any translation, the English language version shall prevail to the extent permitted by applicable law.
14. CONTACT INFORMATION
For any questions, concerns, or requests relating to these Terms, Users may contact the Operator at: Unitell Operator: Jamal Yassin Email: support@unitell.net Website: https://www.unitell.net. These Terms and Conditions were last updated on 5 February 2026.