TERMS AND CONDITIONS

1. DEFINITIONS AND INTERPRETATION

1.1. In these Terms and Conditions ("Terms"), unless the context otherwise requires, the expressions below bear the meanings assigned to them:

"Account": the registered user profile created within the Application and identified by the mobile telephone number verified at sign-up, which holds the Call Credit balance together with the transaction and call histories.

"Application" or "App": the Unitell mobile software application, distributed through authorised application stores, through which the Service is accessed.

"Call Credits": prepaid units of monetary value bought by the User and held within the Account, consumed at the applicable rate when an outbound call is placed.

"Call Data Record": the record generated for each call, comprising the number dialled, the times of connection and release, the duration, and the credit consumed.

"Company" or "Operator": Unitell AB, a limited liability company (aktiebolag) incorporated under the Swedish Companies Act (Aktiebolagslag (2005:551)), registration number 559590-7972, with its registered office at Aprilgatan 26, 415 48 Göteborg, Sweden, being the contracting party under these Terms and the controller of personal data within the meaning of Regulation (EU) 2016/679 (the "GDPR").

"OTP": the one-time password sent by text message to the telephone number submitted at registration, by which control of that number is verified.

"Service": the outbound voice-over-IP calling service supplied through the Application, together with the associated account management, balance, credit transfer, and call history functions.

"User" or "you": any natural person who downloads, registers for, or uses the Application and the Service.

"Website": the site published athttps://www.unitell.net.

1.2. A reference to a statutory provision includes any modification, re-enactment, or replacement of it, together with the subordinate legislation and regulatory instruments made under it. Where an instrument of Union law is cited, the citation extends to that instrument as transposed into Swedish law wherever transposition is required.

1.3. Headings and subheadings serve convenience of reference alone and do not affect the construction of any provision.

1.4. Words in the singular include the plural and the converse, and an obligation not to do something includes an obligation not to permit or suffer it to be done.

2. THE CONTRACTING PARTY AND TRANSITION FROM THE PREVIOUS ARRANGEMENT

2.1. With effect from 5 September 2026, Unitell AB is the sole contracting party in respect of the Service. The Company has assumed the rights and obligations previously held by the individual operator named in the version of these Terms dated 5 February 2026. Call Credit balances, Account histories, and open support matters carry over without interruption, and no re-registration is required.

2.2. For a User who registered before 5 September 2026, these Terms take effect thirty (30) calendar days after notification has been given under Section 13. A User who does not wish to accept them may close the Account before that period expires and request repayment of unused Call Credits under Section 7.

2.3. For a User registering on or after that date, these Terms apply from the moment registration is completed.

3. ACCEPTANCE, CAPACITY, AND FORMATION OF THE CONTRACT

3.1. By downloading or installing the Application, by completing registration, or by placing a call through the Service, the User acknowledges having read, understood, and agreed to be bound by these Terms in their entirety. A binding contract arises at the moment registration is completed or the Service is first used, whichever occurs earlier.

3.2. A person who does not accept any provision of these Terms must refrain from installing or using the Application.

3.3. Swedish law governs the contract and these Terms are construed accordingly. Among the instruments of particular relevance are the Swedish Contracts Act (Lag (1915:218) om avtal och andra rättshandlingar på förmögenhetsrättens område), the Swedish Act on Distance Contracts and Off-Premises Contracts (Lag (2005:59) om distansavtal och avtal utanför affärslokaler), the Swedish E-Commerce Act (Lag (2002:562) om elektronisk handel och andra informationssamhällets tjänster), the Swedish Consumer Sales Act (Konsumentköplag (2022:260)), and the Swedish Electronic Communications Act (Lag (2022:482) om elektronisk kommunikation, the "LEK"), alongside the applicable instruments of Union law, including the GDPR and Directive (EU) 2019/770 on contracts for the supply of digital content and digital services.

3.4. Capacity of the User. The Application carries an age rating of 9+ in the application stores through which it is distributed. A User below the age of eighteen (18) may register, use the Service, and purchase Call Credits only with the consent of a parent or legal guardian and under that person's supervision, the guardian being treated as having accepted these Terms on the minor's behalf. Under Chapter 9, Section 1 of the Swedish Children and Parents Code (Föräldrabalk (1949:381)), a person below the age of majority may not, as a general rule, incur obligations without the approval of the guardian, and a purchase made in disregard of that rule may be set aside in accordance with the same Code.

3.5. Evidence of guardian consent may be requested where the circumstances give reason to doubt that it has been obtained, and an Account may be suspended while the matter is examined. A User of full age warrants that they possess the legal capacity to enter into a binding agreement.

4. THE SERVICE AND ITS LIMITS

4.1. Unitell AB supplies a mobile application through which Users place outbound voice calls to mobile and fixed telephone numbers worldwide over an internet connection. Operation is prepaid: credit is bought in advance and consumed as calls are made, and no subscription or recurring charge arises. The Application is an over-the-top service, supplied upon an internet connection the User already holds: neither that connection, nor a mobile subscription, nor a telecommunications network of the Company's own forms part of what is supplied, and carriage beyond the Company's platform is procured from wholesale voice carriers.

a. Incoming calls: the Service does not receive calls, and no facility exists through which a third party might reach the User by means of it.

b. Allocation of telephone numbers: no number is assigned to the User. The number verified at registration belongs to the User's own mobile subscription and serves as an identifier of the Account.

c. Emergency services: calls to 112, or to any other national emergency number, cannot be placed through the Application, and no caller location information is made available to an emergency service through it. Reliance upon the Service in an emergency is therefore unsafe. Every User must keep an alternative means of reaching the emergency services available at all times, whether the mobile subscription of the device or a fixed line, and must inform any other person who may use the device of that limitation.

4.2. Three functions commonly associated with conventional telephony lie outside what is supplied, and the User's attention is drawn to each of them:

4.3. Call rates. Rates are quoted per minute and vary according to the destination country and the type of network, mobile or fixed, being called. The rate applicable to a destination is displayed within the Application before the call is placed and remains visible while the call is in progress.

4.4. Regulated intra-Union communications. Where a call constitutes a regulated intra-EU communication within the meaning of Article 5a of Regulation (EU) 2015/2120, the retail price charged to a consumer will not exceed the ceiling fixed by that Article, being EUR 0.19 per minute exclusive of value added tax. The ceiling applies until 30 June 2032 by virtue of the amendment made by Regulation (EU) 2024/1309.

4.5. Rates may be revised. A revised rate is published within the Application before it takes effect and does not alter the price of a call already in progress at the moment of the change.

4.6. Billing granularity. Credit is deducted in real time at the rate applicable to the destination dialled. Partial minutes are billed either as whole minutes or by the second, as the billing information shown in the Application at the time of the call states. A call ends automatically once the balance reaches zero.

4.7. Availability, quality, and development. Call quality depends upon the User's internet connection, the capabilities of the device, and the networks of the intermediate and terminating carriers, none of which the Company controls. The Service is operated with reasonable skill and care, yet uninterrupted availability cannot be guaranteed. Features may be added, altered, or withdrawn as the Service develops, and planned maintenance is announced in advance wherever circumstances permit.

4.8. Confidentiality of calls. Audio content is neither recorded nor monitored nor stored. Signalling is protected by Transport Layer Security and media by the Secure Real-time Transport Protocol. The Privacy Policy describes the position in detail.

5. REGISTRATION, VERIFICATION, AND SECURITY OF THE ACCOUNT

5.1. Registration requires a mobile telephone number and verification of that number by OTP. Neither a name nor an email address is a condition of access, although contact details may be supplied voluntarily and will then be used for the purposes described in the Privacy Policy. Delivery of the verification message depends upon third-party messaging providers and upon the network serving the number submitted, with the consequence that the Company does not warrant the moment at which a code will arrive; a fresh code may be requested where delivery has failed.

5.2. Control of the verified number carries control of the Account. The User must accordingly keep the device and the subscriber identity module secure, must not disclose an OTP to any other person, and must notify the Company atsupport@unitell.netupon becoming aware of unauthorised access to or use of the Account.

5.3. A User who ceases to hold the verified number, whether through porting, cancellation, or reassignment by the mobile operator, must close the Account or notify support before the number is reallocated. Subject to Section 11.4, the Company accepts no liability for access obtained by a subsequent holder of a number that the User has relinquished without notice.

5.4. Accounts are personal to the registered User and may not be sold, transferred, or shared. An Account may be suspended or closed where fraud, misuse, or a breach of these Terms is reasonably suspected, with or without prior notice according to the gravity of the circumstances.

6. CALL CREDITS AND TRANSFERS BETWEEN ACCOUNTS

6.1. Call Credits may be bought within the Application through Apple Pay, Google Pay, or the billing facility of the relevant application store. Credit is delivered to the Account immediately upon successful completion of the payment. Prices are displayed at the time of purchase and include applicable taxes unless expressly stated otherwise; any charge imposed by the User's bank, card issuer, or payment provider is borne by the User.

6.2. Call Credits are usable only for the Service, are not redeemable for cash, and confer no right of payment to any third party. They do not constitute electronic money within the meaning of Directive 2009/110/EC, nor a deposit, nor any other stored-value instrument, and they represent a prepaid right to use the Service and nothing further.

6.3. Transfers between registered Accounts. Where the Application makes the function available, a User may transfer Call Credits to another registered Account. A transfer is executed at the moment of confirmation and is final; reversal at the request of the sender is not available once the transfer has completed, save where an error attributable to the Company is established. Limits may be imposed on the value or frequency of transfers, and a transfer may be refused or reversed where credit theft, unauthorised access to an Account, or fraud is suspected. Credit received by transfer carries no entitlement to a cash refund.

6.4. Expiry of unused credit. An expiry period may be introduced for unused Call Credits, subject to no fewer than ninety (90) calendar days' prior notice given within the Application or by message to the telephone number registered to the Account, and to publication of the policy on the Website before it takes effect. Where mandatory consumer protection law prohibits or restricts the lapse of prepaid credit, that law prevails.

7. REFUNDS AND THE RIGHT OF WITHDRAWAL

7.1. Call Credits constitute digital content supplied otherwise than on a tangible medium, and delivery occurs immediately upon payment. Purchases are accordingly non-refundable as a general rule once the credit has reached the Account.

7.2. Under Chapter 2, Section 11, point 11 of the Swedish Act on Distance Contracts and Off-Premises Contracts, which transposes Article 16(m) of Directive 2011/83/EU on consumer rights, the right of withdrawal does not apply to digital content not supplied on a tangible medium where performance has begun with the consumer's prior express consent and with an acknowledgement that the right of withdrawal is thereby lost. Confirmation of a purchase within the Application constitutes that consent and that acknowledgement, and the Application records both.

7.3. Refunds are nevertheless considered in the following circumstances:

a. Technical failure: where a verified fault in the Company's systems or infrastructure has prevented the use of purchased credit, or has rendered the Service wholly unavailable for a material period.

b. Erroneous or duplicated charges: where an amount has been debited in error, a transaction has been duplicated, or a charge has been raised without the User's authority.

c. Non-delivery of credit: where payment has been taken and the corresponding credit has not reached the Account, as the Company's transaction records confirm.

d. Purchase by a minor: where a purchase has been made by a User below the age of eighteen (18) without the approval of a parent or legal guardian required by Section 3.4.

7.4. A refund request must be submitted in writing tosupport@unitell.netwithin fourteen (14) calendar days of the transaction concerned, stating the telephone number registered to the Account, the date and amount of the transaction, and the grounds relied upon. Each request is examined on its own facts, and a reasoned reply is given within fourteen (14) calendar days of receipt.

7.5. An approved refund is returned to the original means of payment. Where that is not technically possible, a credit to the Account may be offered as an alternative and applied only with the User's agreement. Refunds are made in the currency of the original transaction.

7.6. No refund is issued in respect of credit already consumed, nor where dissatisfaction arises from call quality attributable to the User's own internet connection, device, or to third-party network conditions beyond the Company's reasonable control.

7.7. Where payment was made through an application store, the refund procedure operated by that store may also be available and may resolve the matter more quickly. Use of that procedure does not prejudice any right under this Section.

7.8. Nothing in these Terms affects the statutory rights of a consumer under Chapter 9 of the Swedish Consumer Sales Act, under Directive (EU) 2019/770, or under any other mandatory rule of consumer protection that cannot be excluded or limited by agreement.

8. ACCEPTABLE USE

8.1. The Application and the Service must not be used for a purpose that is unlawful, fraudulent, or harmful, nor in a manner inconsistent with these Terms. The following are prohibited without limitation to the generality of that requirement:

a. Bulk and automated calling: unsolicited bulk communications, telemarketing, robocalling, predictive dialling, and automated dialling of any description.

b. Traffic manipulation: artificial inflation of traffic, revenue-share fraud, and the placing of calls for the purpose of generating termination revenue rather than communicating.

c. Signalling abuse: falsification or concealment of calling line identification, and any other manipulation of signalling data.

d. Unauthorised access: attempts to reach the Company's systems, servers, or networks, or another User's Account, without authority, including the interception or solicitation of an OTP.

e. Interference: conduct that disrupts the integrity, security, or performance of the Application or of any associated infrastructure.

f. Commercial redistribution: resale, sublicensing, or commercial redistribution of Call Credits or of access to the Service without the Company's prior written consent.

g. Unlawful and infringing conduct: use that contravenes the law of Sweden, of the European Union, or of the country from which or to which a call is placed, and conduct that infringes the intellectual property rights or the privacy of a third party.

8.2. A suspected breach may be investigated and met with such remedial action as the circumstances warrant, including immediate suspension or termination of the Account, forfeiture of credit shown to have been obtained by fraud, and referral of unlawful conduct to the competent authorities. Where an Account is closed for a reason other than fraud, credit lawfully purchased and not yet consumed is repaid on request under Section 7.

9. INTELLECTUAL PROPERTY

9.1. All intellectual property rights subsisting in the Application, the Website, and any content, software, graphics, logos, trade marks, service marks, trade names, and underlying technology associated with either of them belong to the Company or to its licensors and remain with them.

9.2. The User is granted a limited, revocable, non-exclusive, non-transferable licence to install and use the Application on a device under the User's control, for the purpose for which it is supplied. No other right, title, or interest passes under these Terms.

9.3. Reproduction, modification, distribution, reverse engineering, decompilation, disassembly, and the creation of derivative works are prohibited, save to the extent that such a restriction is precluded by mandatory law, including the Swedish Act on Copyright in Literary and Artistic Works (Lag (1960:729) om upphovsrätt till litterära och konstnärliga verk) and Directive 2009/24/EC on the legal protection of computer programs.

10. COPYRIGHT POLICY AND NOTIFICATION OF INFRINGEMENT

10.1. The Company respects the rights of authors and other rights holders and responds to substantiated allegations that material published on the Website, or supplied through the Application, infringes copyright or a related right.

10.2. A notification should be sent tosupport@unitell.netand should contain the following:

a. The work: identification of the copyrighted work said to have been infringed, with sufficient particularity to allow it to be located.

b. The material complained of: identification of the material alleged to infringe and of its location within the Website or the Application.

c. The grounds: a statement of the basis on which the use is said to be unauthorised, and of the good-faith belief that no licence, exception, or limitation applies.

d. The notifying party: the name, postal address, telephone number, and email address of the person giving notice.

e. The declaration: a statement that the information given is accurate and that the notifying party is the rights holder or is authorised to act on the rights holder's behalf.

10.3. Upon receipt of a notification meeting those requirements, the material will be examined and, where the complaint appears well founded, removed or disabled without undue delay. The person responsible for the material will be informed and may submit a counter-notification setting out why the material should be restored.

10.4. Where a User repeatedly infringes the rights of others, the Account may be closed and further registration refused.

10.5. Nothing in this Section limits the rights available to a rights holder under the Swedish Act on Copyright in Literary and Artistic Works, under Directive 2001/29/EC, or under Directive (EU) 2019/790 on copyright in the digital single market, nor does it limit any remedy available before a court.

11. LIABILITY

11.1. The Service is supplied with reasonable skill and care. Subject to the mandatory rules preserved by Section 11.4, no warranty is given that the Service will be uninterrupted, free from error, or free from harmful components, and no warranty of merchantability, fitness for a particular purpose, or non-infringement is given beyond what the law imposes.

11.2. To the maximum extent permitted by Swedish law and by the applicable law of the Union, the aggregate liability of the Company for all claims arising out of or in connection with these Terms, the Application, or the Service shall not exceed the total value of Call Credits purchased by the User during the twelve (12) months immediately preceding the event giving rise to the claim.

11.3. The Company is not liable for indirect, incidental, consequential, special, or punitive damage, including loss of data, loss of profit, business interruption, or loss of goodwill, whether or not such damage was foreseeable and whether or not the Company had been advised of its possibility.

11.4. Nothing in these Terms operates to exclude or limit liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that Swedish law does not permit to be excluded or limited, including liability under the Swedish Tort Liability Act (Skadeståndslag (1972:207)) and under mandatory provisions of consumer protection legislation.

11.5. Subject to Section 11.4, the Company accepts no liability for loss arising from the impossibility of reaching the emergency services through the Application, that limitation having been stated in Section 4.2(c), nor for loss arising from a User's failure to maintain the alternative means of doing so that Section requires.

12. SUSPENSION AND TERMINATION

12.1. A User may close the Account at any time by making a request within the Application or by writing tosupport@unitell.net.Confirmation is sent within the Application, or by message to the telephone number registered to the Account, stating the remaining Call Credit balance. A period of thirty (30) calendar days from the date of that confirmation is available for the submission of a request for repayment of unused and unexpired credit under Section 7. Once that period has run, remaining credit lapses, unless mandatory consumer protection law provides otherwise.

12.2. The Company may suspend or close an Account, in whole or in part, where the User has materially breached these Terms, has engaged in fraudulent or unlawful conduct, or where the Company is required to do so by law, by regulation, or by the order of a competent authority. Reasonable advance notice is given, together with the grounds, wherever the circumstances permit.

12.3. Provisions which by their nature are intended to survive termination remain in full force, among them Sections 7, 9, 10, 11, 14, and 15.

13. AMENDMENTS TO THESE TERMS

13.1. These Terms may be amended, supplemented, or replaced. A material amendment is communicated to the User by notification within the Application, by message to the telephone number registered to the Account, or by publication on the Website, no fewer than thirty (30) calendar days before the date on which it is to take effect.

13.2. Where a proposed amendment materially and adversely affects the User's position, the Account may be closed under Section 12.1 before the amendment takes effect, and repayment of unused credit may be requested under Section 7.

13.3. Continued use of the Service after the date on which an amendment takes effect constitutes acceptance of the amended Terms.

14. DISPUTES, ALTERNATIVE RESOLUTION, AND GOVERNING LAW

14.1. These Terms and any non-contractual obligation arising out of or in connection with them are governed by the substantive law of Sweden, without regard to its rules on conflict of laws. Application of the United Nations Convention on Contracts for the International Sale of Goods is excluded.

14.2. A dispute should first be raised with the Company atsupport@unitell.net,and both parties are expected to attempt resolution in good faith. Where negotiation has not produced a resolution within thirty (30) calendar days of written notice of the dispute, either party may pursue the remedies described below.

14.3. Alternative dispute resolution. A User who is a consumer may refer an unresolved dispute to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, "ARN"), Box 174, 101 23 Stockholm, Sweden, whose procedures are described athttps://www.arn.se.ARN is an approved body under the Swedish Act on Alternative Dispute Resolution in Consumer Relations (Lag (2015:671) om alternativ tvistlösning i konsumentförhållanden), which transposes Directive 2013/11/EU. An application fee of SEK 150 applies. Disputes concerning telephony and comparable electronic communications services are examined by the electronics division, which requires the amount claimed to reach at least SEK 750. A decision of ARN takes the form of a recommendation rather than a binding order, and the Company confirms its willingness to take part in proceedings before it. ARN examines a complaint only where the Company has rejected the claim, or has been allowed a reasonable time to answer and has not done so, and where the application reaches ARN within one year of the User's first complaint to the Company.

14.4. The European ODR platform. The online dispute resolution platform established under Regulation (EU) No 524/2013 ceased to operate on 20 July 2025, that Regulation having been repealed by Regulation (EU) 2024/3228 of 19 December 2024. No link to the platform is therefore provided. A directory of approved alternative dispute resolution bodies throughout the Union is maintained by the European Commission athttps://consumer-redress.ec.europa.eu.

14.5. Cross-border assistance. A consumer resident in another Member State may seek free assistance from the European Consumer Centre in that State. In Sweden the centre operates as Konsument Europa, athttps://www.konsumenteuropa.se.

14.6. Failing resolution by the means described above, the dispute shall be submitted to the Swedish courts. Where the User is a consumer, the mandatory protection afforded by the law of the country of habitual residence is preserved under Article 6 of Regulation (EC) No 593/2008 (Rome I), and the rules of jurisdiction in Regulation (EU) No 1215/2012 apply to proceedings brought by or against a consumer.

15. GENERAL PROVISIONS

15.1. Severability: should a provision of these Terms be held invalid, illegal, or unenforceable, the remaining provisions continue in full force, and the provision affected is to be read down to the minimum extent necessary to render it valid while preserving the intention of the parties.

15.2. Waiver: a failure or delay in exercising a right or remedy does not operate as a waiver of it, and a single or partial exercise does not preclude any further exercise of that or of any other right or remedy.

15.3. Assignment: the Company may assign or transfer its rights and obligations to a successor in interest, whether by merger, acquisition, reorganisation, or sale of all or substantially all of its assets, provided that the User's position is not thereby impaired. The User may not assign or transfer any right or obligation without the Company's prior written consent.

15.4. Entire agreement: these Terms, together with the Privacy Policy and the Cookie Policy published on the Website and incorporated by reference, constitute the entire agreement between the parties concerning the subject matter and supersede all prior agreements, representations, and understandings, whether written or oral.

15.5. Notices: notices to the User are given within the Application or by message to the telephone number registered to the Account, and additionally by email where an address has been supplied. Notices to the Company are sent tosupport@unitell.netor to the registered office stated in Section 16.

15.6. Force majeure: the Company is not liable for delay or failure in performance caused by circumstances beyond its reasonable control, among them natural disasters, acts of war or terrorism, epidemics, governmental action, power failures, internet outages, failures of third-party telecommunications networks, and the insolvency of a supplier.

15.7. Language: these Terms are drawn up in English. Where a translation is provided for convenience and a conflict arises, the English version prevails to the extent permitted by applicable law.

16. INFORMATION ABOUT THE COMPANY AND CONTACT

The following particulars are given in accordance with the Swedish E-Commerce Act and with Directive 2000/31/EC on electronic commerce. Questions, complaints, and requests relating to these Terms may be addressed to the Company at the details below:

Company: Unitell AB.

Registration number (organisationsnummer): 559590-7972.

Registered office: Aprilgatan 26, 415 48 Göteborg, Sweden.

Telephone: +46 72-300 62 36.

Email:support@unitell.net.

Website:https://www.unitell.net.

The present Terms and Conditions were last updated on 11 September 2026.